Shipping Policies

Shipping Policies

There is no minimum order quantity.  We strongly advise that all orders be $200 or more because we find that this helps to lower the shipping percentages, especially in light of the rising shipping rates from parcel delivery services.

     

    Shipping Estimates

    Shipping costs are estimated at the time of order.  However, the best actual shipping rate will be determined for you after your order is pulled and packed in order to provide you with the best rates. You will receive a credit card refund for the difference if the actual cost is less.  No more than the estimated cost will ever be charged to you. If you have questions for us, please feel free to call our office at 618-842-3853. We would be glad to assist you.

    Actual Shipping Rates

    We have negotiated some of the best prices in the industry for FedEx, UPS, and truck deliveries because of our shipping volume. When shipping via USPS is less expensive, we also use it. The actual cost of shipping your particular combination of items from our building to yours is what you pay.

    Free Shipping?

    People occasionally inquire about free shipping. Please keep in mind that in the retail sector, free shipping is typically provided with modified prices. Free shipping is not a feature of the wholesale floral industry's pricing structure. We could offer it by raising our prices, but that would violate our REAL pricing rule.

    Commercial/Residential Deliveries

    It is advised that you give us a business delivery address. Residential deliveries are subject to additional fees from FedEx and commercial truck lines. Please be aware that the shipping service, not us, determines the commercial/residential classification. The shipping services won't consider a location to be a commercial address if someone lives there or could live there (for example, a flower shop with an apartment above it).

     

    USPS Orders

    Although we are pleased to ship through the US Postal Service, you will need to give yourself an additional day to pick up the package. There is a $23 handling fee for USPS same-day shipping.

    Where do we ship?

    • Standard Shipping: All U.S. states and properties, such as Guam or Puerto Rico, and US Naval Bases

    Overnight Delivery

    FedEx or USPS offer overnight delivery. Please be aware, though, that shipping something overnight or the next day entails purchasing a plane ticket for the box, which, depending on the size of the package, may cost hundreds of dollars per box.

    Valid Delivery Address

    All customers must give a delivery address that is completely legitimate and where someone can pick up the goods between 8:00 AM and 5:00 PM. Redelivery fees, if necessary, and correction fees, in the event of a discrepancy, are the customer's responsibility. Always double check the address is entered correctly.

    Refused Shipments

    If no one is able to accept the delivery, the delivery company will charge us freight to both the delivery address and back to our warehouse, so the customer is still responsible for shipping both ways. Make sure there is someone available to accept the delivery.

    Maximizing Space

    To keep shipping costs down, please note that all orders will arrive in the least amount of boxes as possible. For example, if a customer orders six separate (whole) boxes of flowers, they may only receive one large box full of all ordered flowers, opposed to six individual boxes.